/* ═══════════════════════════════════════════════════════════════════════════
   CHATBOT WIDGET
   Floating chat widget in bottom-right corner
   ═══════════════════════════════════════════════════════════════════════════ */

/* ─── Chat Bubble Button ────────────────────────────────────────────────── */

.chatbot-bubble {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 60px;
  height: 60px;
  background: linear-gradient(135deg, #00c9a7 0%, #00a388 100%);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: 0 4px 20px rgba(0, 201, 167, 0.4);
  transition: all 0.3s ease;
  z-index: 9998;
  animation: bubblePulse 2s ease-in-out infinite;
}

.chatbot-bubble:hover {
  transform: scale(1.1);
  box-shadow: 0 6px 25px rgba(0, 201, 167, 0.6);
}

.chatbot-bubble.hidden {
  display: none;
}

.chatbot-bubble svg {
  width: 28px;
  height: 28px;
  color: #fff;
}

.chatbot-bubble-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  width: 20px;
  height: 20px;
  background: #ef4444;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  color: #fff;
  border: 2px solid #fff;
}

@keyframes bubblePulse {
  0%, 100% { box-shadow: 0 4px 20px rgba(0, 201, 167, 0.4); }
  50% { box-shadow: 0 4px 30px rgba(0, 201, 167, 0.7); }
}

/* ─── Chat Window ───────────────────────────────────────────────────────── */

.chatbot-window {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: 380px;
  height: 600px;
  background: var(--card);
  border-radius: 16px;
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.3);
  display: none;
  flex-direction: column;
  overflow: hidden;
  z-index: 9999;
  animation: slideUp 0.3s ease;
}

.chatbot-window.open {
  display: flex;
}

@keyframes slideUp {
  from {
    opacity: 0;
    transform: translateY(20px) scale(0.95);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

/* ─── Header ────────────────────────────────────────────────────────────── */

.chatbot-header {
  background: linear-gradient(135deg, #00c9a7 0%, #00a388 100%);
  padding: 16px 20px;
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}

.chatbot-avatar {
  width: 40px;
  height: 40px;
  background: rgba(255, 255, 255, 0.2);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.chatbot-avatar svg {
  width: 22px;
  height: 22px;
  color: #fff;
}

.chatbot-header-info {
  flex: 1;
}

.chatbot-header-title {
  font-size: 15px;
  font-weight: 700;
  color: #fff;
  margin-bottom: 2px;
}

.chatbot-header-status {
  font-size: 11px;
  color: rgba(255, 255, 255, 0.8);
  display: flex;
  align-items: center;
  gap: 4px;
}

.chatbot-status-dot {
  width: 6px;
  height: 6px;
  background: #4ade80;
  border-radius: 50%;
  animation: pulse 2s ease-in-out infinite;
}

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.5; }
}

.chatbot-close {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.15);
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s;
  flex-shrink: 0;
}

.chatbot-close:hover {
  background: rgba(255, 255, 255, 0.25);
}

.chatbot-close svg {
  width: 18px;
  height: 18px;
  color: #fff;
}

/* ─── Messages Area ─────────────────────────────────────────────────────── */

.chatbot-messages {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.chatbot-messages::-webkit-scrollbar {
  width: 4px;
}

.chatbot-messages::-webkit-scrollbar-track {
  background: transparent;
}

.chatbot-messages::-webkit-scrollbar-thumb {
  background: var(--border);
  border-radius: 4px;
}

.chatbot-message {
  display: flex;
  gap: 10px;
  animation: messageSlideIn 0.3s ease;
}

@keyframes messageSlideIn {
  from {
    opacity: 0;
    transform: translateY(10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.chatbot-message.user {
  flex-direction: row-reverse;
}

.chatbot-message-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
}

.chatbot-message.bot .chatbot-message-avatar {
  background: rgba(0, 201, 167, 0.15);
  color: var(--teal);
}

.chatbot-message.user .chatbot-message-avatar {
  background: rgba(99, 102, 241, 0.15);
  color: #6366f1;
}

.chatbot-message-bubble {
  max-width: 75%;
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.5;
  word-wrap: break-word;
}

.chatbot-message.bot .chatbot-message-bubble {
  background: var(--bg);
  color: var(--text);
  border-bottom-left-radius: 4px;
}

.chatbot-message.user .chatbot-message-bubble {
  background: linear-gradient(135deg, #6366f1 0%, #4f46e5 100%);
  color: #fff;
  border-bottom-right-radius: 4px;
}

.chatbot-typing {
  display: flex;
  gap: 10px;
  opacity: 0;
  animation: fadeIn 0.3s ease forwards;
}

@keyframes fadeIn {
  to { opacity: 1; }
}

.chatbot-typing .chatbot-message-bubble {
  display: flex;
  gap: 4px;
  padding: 12px 16px;
}

.chatbot-typing-dot {
  width: 6px;
  height: 6px;
  background: var(--muted);
  border-radius: 50%;
  animation: typingBounce 1.4s ease-in-out infinite;
}

.chatbot-typing-dot:nth-child(2) {
  animation-delay: 0.2s;
}

.chatbot-typing-dot:nth-child(3) {
  animation-delay: 0.4s;
}

@keyframes typingBounce {
  0%, 60%, 100% { transform: translateY(0); }
  30% { transform: translateY(-8px); }
}

/* ─── Quick Actions ─────────────────────────────────────────────────────── */

.chatbot-quick-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.chatbot-quick-btn {
  padding: 6px 12px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
  cursor: pointer;
  transition: all 0.2s;
  font-family: inherit;
}

.chatbot-quick-btn:hover {
  background: var(--teal);
  border-color: var(--teal);
  color: #fff;
  transform: translateY(-1px);
}

/* ─── Escalation Card ───────────────────────────────────────────────────── */

.chatbot-escalation {
  background: rgba(251, 191, 36, 0.1);
  border: 1px solid rgba(251, 191, 36, 0.3);
  border-radius: 10px;
  padding: 12px;
  margin-top: 8px;
}

.chatbot-escalation-text {
  font-size: 12px;
  color: var(--muted2);
  margin-bottom: 10px;
}

.chatbot-escalation-btn {
  width: 100%;
  padding: 8px 14px;
  background: #fbbf24;
  border: none;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 600;
  color: #1e293b;
  cursor: pointer;
  transition: all 0.2s;
  font-family: inherit;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
}

.chatbot-escalation-btn:hover {
  background: #f59e0b;
  transform: translateY(-1px);
}

.chatbot-escalation-btn svg {
  width: 16px;
  height: 16px;
}

/* ─── Input Area ────────────────────────────────────────────────────────── */

.chatbot-input-area {
  padding: 16px 20px;
  border-top: 1px solid var(--border);
  flex-shrink: 0;
}

.chatbot-input-wrap {
  display: flex;
  gap: 10px;
}

.chatbot-input {
  flex: 1;
  padding: 10px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 10px;
  color: var(--text);
  font-size: 13px;
  font-family: inherit;
  resize: none;
  height: 40px;
  transition: all 0.2s;
}

.chatbot-input:focus {
  outline: none;
  border-color: var(--teal);
  background: rgba(0, 0, 0, 0.3);
}

.chatbot-input::placeholder {
  color: var(--muted);
}

.chatbot-send-btn {
  width: 40px;
  height: 40px;
  background: var(--teal);
  border: none;
  border-radius: 10px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s;
  flex-shrink: 0;
}

.chatbot-send-btn:hover {
  background: #00b396;
  transform: translateY(-1px);
}

.chatbot-send-btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none;
}

.chatbot-send-btn svg {
  width: 18px;
  height: 18px;
  color: #fff;
}

/* ─── Responsive ────────────────────────────────────────────────────────── */

@media (max-width: 480px) {
  .chatbot-window {
    width: calc(100vw - 24px);
    height: calc(100vh - 100px);
    right: 12px;
    bottom: 12px;
  }

  .chatbot-bubble {
    right: 12px;
    bottom: 12px;
  }
}