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Frequently Asked Questions
Find answers to common questions about HomeSure's property rental and purchase platform
Getting Started
What is HomeSure?
HomeSure is a verified housing platform for secure property rentals and purchases in Sta. Maria, Bulacan. We provide identity verification, secure payments via QRPH, and admin-approved listings to ensure safe transactions for both buyers and sellers.
How do I create an account?
Click "Get Started" on the homepage and choose whether you're a buyer or seller. Fill in your details, complete identity verification (ID photo + selfie), and submit for approval. You'll be notified within 24 hours.
Is HomeSure free to use?
Yes! Browsing listings and creating an account is completely free. Sellers can list properties for free, and buyers only pay for the property itself through our secure QRPH payment system.
Listings
How do I list my property?
After creating a seller account and completing verification, click "Post Property" from your dashboard. Fill in property details, upload photos using your camera, and submit required documents (TCT/Deed of Sale). Admin will review and approve within 1-2 business days.
What documents do I need to list a property?
You'll need to provide photos of your Transfer Certificate of Title (TCT) or Deed of Sale. Use your camera to capture ALL pages (front and back if applicable). Additional supporting documents like tax declarations and permits are also helpful.
Can I list properties with multiple units?
Yes! When listing a property, toggle "Multiple Units" and specify total units and available units. Perfect for apartment buildings or condos. Each booking automatically decreases available units, and you can adjust availability anytime.
Payments
How do payments work?
HomeSure uses QRPH for secure payments. Sellers send payment requests via Messages, buyers pay using GCash, Maya (PayMaya), or Credit/Debit Card. Payments are confirmed instantly and sellers receive notifications.
What payment methods are accepted?
We accept GCash, Maya (formerly PayMaya), and all major credit/debit cards through our secure QRPH integration. All transactions are encrypted and processed securely.
Is my payment information secure?
Yes! All payments are processed through QRPH, a PCI-DSS certified payment gateway. We never store your credit card information, and all transactions are encrypted end-to-end.
Verification
Why do I need to verify my identity?
Identity verification ensures trust and safety for all users. It prevents fraud, scams, and fake listings. Verified users can message sellers, list properties, and make transactions with confidence.
How do I verify my account?
Go to your Profile page and click "Re-verify Account." Use your camera to take a photo of your government-issued ID and a selfie holding your ID. Submit for review, and you'll receive approval within 24 hours.
What ID documents are accepted?
We accept government-issued IDs such as Driver's License, Passport, National ID, PhilHealth ID, SSS/GSIS ID, Voter's ID, and other valid government IDs. Make sure all text is clearly visible in your photo.
Still have questions?
Our staff agent is here to help you 24/7
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